Steps to get a replacement Belkin Lightning Wired Keyboard:

- Call Belkin Support at 800-223-5546

- Press #4 for warranty

- Press #1 for a new case

- Press #3 for tablet accessories

- Wait for representative to answer and provide them your name, email, shipping address, etc.

- Provide details about the unit.

Model: B2B124

Serial: (on back of unit)

Place of Purchase: online Apple Store, web order #2205539096

- Describe the problem and work through any troubleshooting if requested to.

- When they agree to a replacement, ask for Standard RMA with a pre-paid shipping label.

- Record the RMA number sent to your email, and use the pre-paid shipping label to send the unit for replacement.