Steps to resolve a locked Brand Account for a K12 GSuite user.

IF A STUDENT IS RESTRICTED FROM VIEWING A YOUTUBE VIDEO

1. GO TO YOUTUBE.COM

2. CLICK SIGN IN AT THE TOP RIGHT

1. IF ALREADY SIGNED IN MAKE SURE THEY ARE NOT SIGNED INTO A PERSONAL ACCOUNT.  

2. IF THEY ARE SIGNED INTO THEIR SCHOOL ACCOUNT SKIP TO STEP 13

3. SIGN IN WITH SCHOOL ACCOUNT

4. THEY SHOULD GET THIS SCREEN

5. SCROLL DOWN TO “HOW WILL MY BRAND ACCOUNT BE IMPACTED WHILE SUSPENDED?” 

6. CLICK THE BLUE “HERE” LINK

7. SCROLL TO “YOUR BRAND ACCOUNTS” AND CLICK THE ACCOUNT SHOWN

8. CLICK “DELETE ACCOUNT”

9. SIGN IN

10. SCROLL DOWN TO “HOW WILL MY BRAND ACCOUNT BE IMPACTED WHILE SUSPENDED?”

11. CLICK THE BLUE “YOUTUBE CHANNEL SWITCHER” LINK

12. A SCREEN WITH TWO BOXES SHOULD COME UP, CLICK THE ONE WITH THE STUDENT’S SCHOOL EMAIL ADDRESS

13. CLICK THE STUDENT ICON AT THE TOP RIGHT OF THE PAGE

14. CLICK SETTINGS

15. ON THE LEFT SIDE OF THE PAGE, CLICK ADVANCED SETTINGS

16. SCROLL TO THE BOTTOM OF THE PAGE TO SEE THE ‘DEFAULT CHANNEL” SECTION

17. CHECK THE BOX NEXT TO THE PHRASE “USE THIS IDENTITY (STUDENT NAME) WHEN I SIGN IN TO MY (STUDENT EMAIL) ACCOUNT.

18. CLICK SAVE 

IF AT ANY POINT YOU GET A DIFFERENT SCREEN OR RESPONSE DURING THE PROCESS, START THE PROCESS FROM THE BEGINNING